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Refund policy
RETURNS AND EXCHANGES POLICY
Time frame
You can request a return or exchange within 14 days of the date you received your order.
How to request a return
Before sending any item, email us at shop@yalisa.fit or WhatsApp us at +507 6933 4601 with your order number and the reason for the return. We will reply with the instructions and the return address. Returns sent without prior authorization will not be accepted.
Conditions
Items must be returned unworn, unwashed, with the original tags and in their original bag. Items showing signs of wear or damage may be rejected and sent back to the customer at their expense.
Exchanges
Exchanges can only be made for another size or colour of the same model, subject to availability. If the model is not available, we will offer you a refund.
Shipping costs
The customer is responsible for the return shipping costs. We recommend using a tracked service, as Yalisa Fit is not responsible for lost returns. Original shipping costs are non-refundable. For orders shipped with DHL Express, customs duties and taxes paid by the customer are not refundable either.
Defective or incorrect products
If you receive a defective item or an item different from what you ordered, email us within 14 days of delivery with a photo of the product and your order number. In that case, we cover the exchange or a full refund.
Refunds
Once your return has been received and checked, we will send you a confirmation email. The refund will be issued to the original payment method within up to 10 business days.
Sale items
Sale items can only be exchanged for another size of the same model and colour. Items marked FINAL SALE cannot be returned or exchanged.
Swimwear
Swimsuits and bikinis must be returned unworn, unwashed and with all tags and linings. For hygiene reasons, always try them on over underwear. We do not accept returns of swimwear with the lining removed.
DHL Express orders refused at customs
With standard shipping, duties are already included, so you will not have to pay anything on delivery. For orders shipped with DHL Express (Panama, Costa Rica and other countries), if the customer refuses to pay the customs charges on delivery, the refund will only be issued once the parcel has been returned to us, minus the return shipping costs.
Contact
For any questions, email us at shop@yalisa.fit or WhatsApp us at +507 6933 4601