Shipping policy

PROCESSING AND SHIPPING

All orders are prepared within 1 to 5 business days before shipping. Orders placed on weekends or public holidays are processed on the next business day. Delivery times are counted from the moment your order has been shipped.

Once an order has been placed, it cannot be changed. If you need to make a change, email us as soon as possible at shop@yalisa.fit and we will do our best to help.

We do not split shipments: your order ships when all items are ready. When your order has shipped, you will receive an email with your tracking number.

SHIPPING RATES AND DELIVERY TIMES

Standard shipping · duties and taxes included

• Spain, rest of Europe, United Kingdom, Canada and Australia: from $9.95 USD · 5 to 12 business days · free shipping on orders from $100 USD
• Croatia, Cyprus, Slovenia and Switzerland: from $14.95 USD · 6 to 12 business days · free shipping on orders from $100 USD
• United States: from $14.95 USD · 6 to 12 business days
• Mexico, Colombia and Peru: from $12.95 USD · 8 to 23 business days
• Brazil: from $15.95 USD · 15 to 25 business days

DHL Express shipping

• Panama, Costa Rica and other countries: $35 USD on orders up to $119.99 USD · $45 USD on orders from $120 USD · 7 to 10 business days

The shipping price depends on the weight of your order and is shown exactly at checkout before you pay. Delivery times are estimates and may vary depending on the destination, customs or the carrier. Yalisa Fit is not responsible for delays caused by the carrier or by customs authorities.

CUSTOMS AND TAXES

Standard shipping: import duties and taxes are already included in the shipping price. You will not have to pay anything extra when your order arrives.

Mexico, Brazil and Peru: customs in these countries require your tax ID number (Mexico: RFC or CURP · Brazil: CPF · Peru: DNI or RUC). Please enter it at checkout; without it, your parcel may be held at customs.

DHL Express shipping (Panama, Costa Rica and other countries): customs duties and taxes are not included and are the customer's responsibility. We recommend checking with your country's customs office before you buy. If you refuse the parcel or do not pay the customs charges and the order is returned to us, the refund will be issued minus the original shipping costs and the return costs.

Remote areas: some remote addresses may have an additional carrier charge. If this applies to you, we will contact you before shipping your order.

SHIPPING ADDRESS AND PHONE NUMBER

Please make sure your address is complete and correct, and include a phone number: the carrier may need it for delivery. Parcels returned because of an incomplete or incorrect address will be reshipped at the customer's expense.

LOST, STOLEN OR DAMAGED ORDERS

Once the carrier marks the parcel as delivered, Yalisa Fit is not responsible for loss or theft. In that case, please file a claim directly with the carrier.

If your order arrives damaged, email us within 14 days of delivery at shop@yalisa.fit with photos of the parcel and the product, and we will help you resolve it.

CONTACT

For any questions about your shipment, email us at shop@yalisa.fit or WhatsApp us at +507 6933 4601.